Artificial intelligence continues to earn a valuable place in today’s corporate world. However, it also carries with it the potential for misuse and fraud. You can protect your business and stipulate your employees’ use of it by using these tips to create practical AI governance for your company.
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Establish Clear Guidelines
One of the first ways you can create AI governance for your business involves clearly defining the standards that will guide AI development. Establish concise policies that your employees can use to implement AI without violating state or federal laws or compromising customer service or your business’s reputation and integrity.
Create a Framework for AI Governance
Likewise, you should develop a comprehensive framework with an AI governance service that outlines roles, responsibilities, and processes for AI use. This framework provides a source that your employees can refer to and also one that lets your customers know to what extent your company relies on AI in its everyday operations.
Guarantee Transparency
If you decide to allow the use of AI in your business’s daily operations, you need to guarantee transparency with your employees and customers. Ensure your AI systems and their decision-making processes remain clear to your stakeholders as well.
Implement Bias Mitigation and Detection
Some AI systems have programmed biases toward certain subjects. This bias, however, can compromise your company’s reputation and lower its level of customer service. It can even turn customers away from your business.
If you allow your employees to use AI, you should ensure they have tools and techniques to identify any bias with it. You should also implement ways to reduce AI bias models.
Promote Accountability
Your employees also need to know how you will hold them accountable for using AI. Assign clear accountability for outcomes with artificial intelligence. Likewise, make sure you have mechanisms in place for addressing any issues you or your employees encounter with it.
Engage Stakeholders
As you create governance for AI within your business, you should consult your stakeholders. Ask for input from your business’s employees, customers, and external experts. Use that input to create a governance system that makes using AI beneficial but also mitigates any legal or financial liability it could cause you.
Conduct Regular Audits and Assessments
It makes sense to conduct regular assessments and audits of your business’s AI use. Ensure it remains an asset to your company and that your employees do not rely too heavily on it. Make sure its use complies with industry regulations and state and federal laws.
Implement Data Privacy and Security Measures
As innovative as AI is today, it is not without its security risks. Those risks can expose your business’s sensitive information and put it at risk of hackers accessing it. Implement robust security measures and data privacy to protect it.
Training and Education
Finally, ensure your employees know how to use AI properly. You should train and continue to educate them on how to use it to your company’s benefit.
These tips allow you to create practical AI governance for your company. You can better the chances of AI benefiting rather than harming your business and its customers.